Return, Refund & Exchange Policy

Last updated: 25/10/2026

We want you to love your Lovela jewellery. If something isn't right, here's how we handle returns, refunds, and exchanges.

1. Eligibility for Returns/Exchange

• Return requests must be raised within 3 days of delivery.
• Exchange requests must be raised within 10 days of delivery.
• Product must be unused, unworn, and in its original packaging with tags intact.
• Due to hygiene reasons, earrings and other pierced-jewellery items may not be eligible for return unless defective or damaged on arrival.

2. Non-Returnable Items

• Items purchased during clearance/final sale
• Customised or made-to-order pieces
• Products without original packaging or with signs of use

3. Damaged or Defective Products If you receive a damaged, defective, or incorrect item, please share an unboxing video/photos within 48 hours of delivery at lovellaproduction@gmail.com or WhatsApp 9289486165 so we can resolve it quickly via replacement or refund.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds are processed to the original payment method within 5–7 business days.
• For Cash on Delivery orders, refunds will be made via bank transfer/UPI.

5. Exchange Exchanges are subject to stock availability. If the requested item is unavailable, a refund or store credit will be offered instead.

6. Return Shipping Return shipping costs are borne by the customer, unless the item was defective/incorrect, in which case Lovela will arrange a reverse pickup at no extra cost.

Contact us: Email: lovellaproduction@gmail.com | Phone/WhatsApp: 9289486165