Shipping policy

Shipping Policy

Last Updated: July 14, 2026

Welcome to LOVELLA. We are committed to delivering your orders quickly, safely, and securely across India.

Order Processing

All orders are processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, sales, or high-order periods, processing may take slightly longer.

Shipping Charges

Free Shipping on all prepaid orders of ₹499 or above.
For orders below ₹499, shipping charges will be calculated and displayed during checkout.
Cash on Delivery (COD) charges, if applicable, will also be shown at checkout before payment.

Estimated Delivery Time

Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Cash on Delivery (COD)

Cash on Delivery is available in selected serviceable pin codes.

Please ensure that someone is available at the delivery address to receive the parcel and make the payment.

Order Tracking

Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp (where available). You can use this link to track your shipment in real time.

Failed Delivery

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the order, the package may be returned to us. Re-shipping charges may apply for sending the order again.

Incorrect Address

Customers are responsible for providing accurate shipping details. LOVELLA is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged, Missing, or Wrong Product

If you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery.

To help us resolve your request quickly, please provide:

Your Order ID
Clear photos of the product and packaging
An unboxing video recorded from the moment the sealed package is opened

Claims submitted without an unboxing video may not be eligible for approval.

Delivery Delays

Although we strive to deliver every order on time, delays may occasionally occur due to reasons beyond our control, including courier partner issues, weather conditions, public holidays, strikes, or government restrictions.